Frequently Asked Questions
Everything you need to know about our service model and approach to estate management.
What areas do you serve?
We primarily serve the greater Charlotte area, including Myers Park, Foxcroft, Eastover, and SouthPark. We also have a specialized division for Lake Norman waterfront properties, covering Cornelius, Davidson, Mooresville, and Denver.
How does your pricing work?
We operate on a transparent, flat monthly retainer based on the size and complexity of your estate. This retainer covers all regular oversight, preventative maintenance checks, and 24/7 availability. Special projects and third-party vendor invoices are billed directly with no hidden markups.
Do I need a full-time estate manager?
Most properties under 20,000 sq ft do not require full-time, on-site staff. Our fractional model provides you with the same level of expert oversight and 24/7 response at a significantly more efficient cost structure.
How do you handle after-hours emergencies?
We are on call 24/7/365. Whether it's a security alarm at 2 AM or a burst pipe on a holiday, we are the first responders. We stabilize the situation immediately and coordinate permanent repairs with trusted vendors.
Can you manage my existing vendors?
Absolutely. We can take over the coordination and supervision of your current trusted service providers. If you need new vendors, we have a vetted network of top-tier professionals we can recommend.
Do you handle marine assets?
Yes. Our team has extensive professional maritime experience. We can manage the maintenance, winterization, and readiness of your boats, jet skis, and docks on Lake Norman.
What is your onboarding process?
We begin with a comprehensive property audit to document every system and asset. We then create a customized digital house manual and maintenance schedule. This initial phase ensures we know your home as well as—or better than—you do.
Have more questions?
We're here to help. Contact us to schedule a detailed consultation for your property.
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